Responsible Gaming

Gambling always carries the risk of financial loss. No strategy or system can guarantee a win, and outcomes are determined by chance. To play responsibly, it is important to approach gambling as entertainment rather than a source of income.

Casinonic provides a range of tools to help you stay in control:

• Set deposit limits to cap how much you fund your account over a daily, weekly, or monthly period.
• Use session time limits to manage how long you spend playing.
• Activate cooling-off periods if you feel your gambling habits need a short break.
• Request self-exclusion to temporarily or permanently restrict access to your account.
• Review your activity history to monitor your betting patterns and spending over time.
• Keep gambling funds separate from money allocated to everyday expenses.
• Avoid chasing losses, as increasing bets to recover losses can lead to greater financial harm.
• Play with a clear head, and avoid gambling when you are stressed, tired, or under the influence of alcohol.

These tools are available in your account settings and through our support team at any time.

Gambling addiction is a serious condition that can affect anyone, regardless of experience or background. Being aware of the warning signs is an important step toward protecting your wellbeing.

Consider the following indicators that may suggest a gambling problem:

• Spending more money on gambling than you can afford to lose.
• Feeling unable to stop or reduce betting, even when you want to.
• Neglecting work, study, or personal responsibilities due to gambling.
• Borrowing money or selling possessions to fund gambling activity.
• Feeling anxious, irritable, or restless when not gambling.
• Lying to family members or friends about the extent of your gambling.
• Using gambling as a way to escape stress, anxiety, or difficult emotions.
• Continuing to gamble after significant financial losses in an attempt to recover them.
• Experiencing relationship difficulties as a result of gambling behaviour.
• Gambling taking priority over other leisure activities or social engagements.

If you recognise several of these signs in yourself or someone close to you, seeking professional support is a positive and important step.

Addressing a gambling problem requires practical steps and a commitment to change. The following recommendations can help you take back control of your gambling behaviour:

• Acknowledge the problem as the first step toward recovery. Seeking help is a sign of strength.
• Set strict account limits using the responsible gaming tools available in your Casinonic account.
• Self-exclude from the platform if you feel gambling is becoming harmful. This can be done through account settings or by contacting support.
• Speak to someone you trust, such as a family member or close friend, about your concerns.
• Contact a professional counselling service that specialises in gambling addiction for confidential support.
• Remove access to gambling funds by setting tighter deposit and withdrawal limits or closing linked payment methods.
• Identify your triggers, such as stress or boredom, and develop alternative activities to manage them.
• Block gambling websites using third-party filtering software such as Gamban or BetBlocker to reduce temptation.
• Attend support group sessions, where peer experience can provide encouragement and accountability.
• Be patient with the recovery process, as overcoming addiction takes time and consistent effort.

Help is available, and recovery is possible with the right support in place.

A range of professional organisations in Australia offer free, confidential support for people affected by gambling addiction. Reaching out to these services is a practical and positive step.

• Gambling Help Online: Free counselling available 24 hours a day, 7 days a week. Visit www.gamblinghelponline.org.au or call 1800 858 858.
• Lifeline Australia: Crisis support and suicide prevention services. Visit www.lifeline.org.au or call 13 11 14.
• Beyond Blue: Mental health support, including advice for those experiencing anxiety or depression linked to gambling. Visit www.beyondblue.org.au or call 1300 22 4636.
• Gamblers Anonymous Australia: Peer support meetings for people affected by problem gambling. Visit www.gamblersanonymous.org.au.
• MindSpot: Free online and telephone mental health assessment and treatment service. Visit www.mindspot.org.au.
• National Debt Helpline: Financial counselling for those managing debt related to gambling. Visit www.ndh.org.au or call 1800 007 007.

All services listed above are free of charge and available to anyone in Australia.

If you are concerned about your gambling behaviour, our support team is available to assist you at any time. Casinonic can help you apply account restrictions, initiate self-exclusion, or direct you to appropriate professional resources.

You can contact our support team through the following channels:

• Live Chat: Available directly on the Casinonic website, 24 hours a day.
• Email: Send your enquiry to [email protected] for a written response.
• Help Centre: Access our self-service support articles and account management tools through the Help section of the website.

All enquiries related to responsible gaming are treated with full confidentiality and responded to promptly.