Casinonic Privacy Policy

Casinonic collects the following types of personal information to provide and improve services and meet legal obligations in Australia:

• Identity and contact details: full name, date of birth, residential address, email, phone number
• Account and verification data: username, account history, proof-of-identity documents, proof-of-address, KYC outcomes
• Payment and transaction data: payment method, card or account token, deposits, withdrawals, currency, billing address
• Device and usage data: IP address, device identifiers, browser type, operating system, language, access times, referrer URLs, app telemetry, approximate location
• Responsible gambling interactions: limits set, self-exclusion status, communication preferences, risk indicators recorded by the service
• Communications: support chats, emails, and call recordings where permitted by law

Protection measures

• Encryption in transit and at rest
• Role-based access controls, multi-factor authentication, logging and monitoring
• PCI DSS aligned handling of payment information by approved providers
• Vendor due diligence, confidentiality agreements, and risk assessments
• Staff training on privacy and security, least-privilege access
• Independent testing and documented incident response procedures

Your rights

• Access your personal information
• Request correction if information is inaccurate, incomplete, or outdated
• Request deletion or de-identification where permitted, noting legal retention duties may apply
• Opt out of direct marketing at any time
• Make a privacy complaint to us and, if unresolved, to the Office of the Australian Information Commissioner

Compliance

• The service follows the Privacy Act 1988 and the Australian Privacy Principles, the Anti-Money Laundering and Counter-Terrorism Financing Act 2006, the Interactive Gambling Act 2001, and applicable state and territory requirements.
• Records are kept only as long as needed for services and law. Some records, such as AML files, may be retained for up to 7 years.

Contact

• To exercise rights or raise a concern, contact the Privacy Officer at [email protected] or via the help centre on the website.

Personal information is used for lawful and transparent purposes:

• Set up and manage accounts, provide online casino and sportsbook services, and process payments and withdrawals
• Verify identity, conduct security checks, prevent fraud, and meet AML/CTF requirements
• Provide customer support, manage inquiries, and resolve disputes
• Improve websites and apps through analytics, testing, and quality assurance
• Personalise content and settings, and send marketing where you have opted in, via email, SMS, or push notifications
• Meet regulatory reporting duties and support audits
• Enforce terms and protect the rights, property, and safety of users and the service

Casinonic does not sell personal data.

Users can access, update, or request deletion of certain information through account settings or by contacting the Privacy Officer.

• Access: request a copy of personal information. Identity verification is required. A response is provided within a reasonable period, usually within 30 days
• Correction: update details through profile settings or ask us to amend records. Where practicable, recipients of corrected information are notified
• Deletion or de-identification: where information is no longer needed and no lawful basis requires retention. Legal exceptions apply, including AML/CTF, taxation, and the defence of legal claims
• Security checks and payments: by using the service, you consent to identity verification, sanctions and PEP screening, anti-fraud checks, and processing of payment data by payment providers to complete transactions and prevent misuse
• How to submit: use the in-product privacy request form if available or email [email protected]

• This service is for persons aged 18 and over. Accounts for minors are not permitted
• Age cannot be verified without documents. Proof of identity may be requested to confirm eligibility
• If a parent or guardian believes a minor has provided personal information, contact the Privacy Officer. We will close the account, void activity where required by law, and delete or de-identify personal information subject to any legal retention obligations
• Casinonic blocks underage accounts when detected

Personal information may be processed outside Australia where service providers operate, including cloud hosting, payments, identity verification, and analytics.

• Using the website or apps constitutes consent to international transfers for the purposes described in this policy
• Safeguards include contractual protections, confidentiality obligations, encryption, access controls, and supplier assessments
• Partners are required to keep information confidential and process it only under documented instructions
• Casinonic uses reputable providers and monitors compliance proportionate to risk

• This policy and any applicable disclaimer may affect how rules apply to particular situations and services
• The disclaimer applies once you accept this policy by account registration, tick-box acceptance, continued access to the services, or other accession recognised by the platform
• Nothing in this document limits rights granted under Australian law
• If any part of this policy is found invalid, the remainder continues to apply

Cookies are small text files placed on your device by websites or apps.

• Purpose: essential operation, statistics, behaviour analysis, personalisation, fraud prevention, and site improvement
• Types: first-party cookies, third-party analytics and advertising cookies, and similar technologies such as pixels or SDKs
• Retention: cookies are generally stored for up to 1 year, or shorter where operationally required
• Control: manage or delete cookies in your browser or device settings, or through the consent tool provided on the site
• Impact: blocking some cookies may affect the availability of certain services

Casinonic uses cookies only for the purposes set out above and does not use them to identify users unnecessarily.

• Using the website or apps means full acceptance of this Privacy Policy and the handling of personal information described in it
• The current version published on the website prevails over any prior version
• If you do not agree, adjust your privacy settings or stop using the services
• Updates are posted on this page and take effect from the stated effective date

By using Casinonic, you accept this policy. Casinonic will notify users of material changes where required by law.

We may share personal information in the following cases and only to the extent necessary:

• Payment processors, banks, and card schemes for transactions and chargeback handling
• Identity verification, AML/CTF, and anti-fraud providers for compliance and risk control
• Hosting, cloud, cybersecurity, and IT support vendors for service delivery and protection
• Analytics and personalisation tools to understand usage and improve services
• Marketing service providers where you have opted in
• Professional advisers, auditors, regulators, courts, dispute resolution bodies, and collection agencies where required by law or to manage disputes

Third parties are listed on the website where identified. If a specific party is not listed, you will be informed of the purpose and scope of disclosure when required by law. Providing personal information for these services is consent to such disclosure. Casinonic requires partners to follow appropriate privacy and security standards and encourages users to review their privacy notices.

• The site may link to external websites or apps that operate under their own privacy policies
• We are not responsible for how those platforms collect, use, or disclose your information
• Review the privacy statements of any external services before providing personal information
• Use caution when navigating to third-party websites or downloading software